How do I dispute an overly high gas and electricity bill?  - Companies

How do I dispute an overly high gas and electricity bill? – Companies

As for many Belgians – and Europeans – the amount of your electricity and gas bill has undoubtedly soared this year. A critical situation for many households, who are looking for a way to lower the note.

L’rising natural gas and electricity costs caused the energy bill to skyrocket.

Thus, at ENGIE – the country’s main electricity producer and supplier as well as the leading gas supplier – the annual bill for 2021 showed a electricity price which amounted to an annual average of almost 64 euros per megawatt hour. This year, the amount reached more than 200 euro. Same for the natural gaswhose average annual cost was 26 euros in 2021, for approximately 107 euros per megawatt hour this year.

A incredible situationsince you may end up paying a count of a value equivalent to the total amount of your 2021 energy bill… Even though the VAT has been lowered to 6%.

But that’s not all. The deposit that you may be paying”is based on your consumption history, adapted to normal seasonal temperatures.“are also applied”current charges from your distribution system operator, applicable taxes and charges, and energy price.”

This is how you can end up paying a deposit almost four times higher than the previous one, without having increased your consumption. And sometimes equivalent – or even higher – to the price of the rent of an apartment in Brussels. Unaffordable for many households. There remains one solution: dispute your invoice.

Dispute with your supplier or via the Energy Mediation Service

If you want dispute your invoice at ENGIE for example, you can contact them via the online form, by telephone on 078 35 33 33, by fax on 081 77 44 69 or by post at ENGIE – Boulevard Simón Bolívar 34 – 1000 Brussels. It is advisable to dispute the invoice by recommended if an amicable settlement is not possible.

The company states that if an error has crept into your billWe will do our best to find a solution by mutual agreement.“. It is important to note that complaints relating to an invoice can be submitted up to 12 months after the due date of the disputed invoice. Similar service at Luminouswhich has a dedicated section that you can find in your personal account, or recommend call your customer advisor.

In case you want to compare providers, simulate rates, or better understand your gas and electricity billyou can also go to brusim.be, or contact the Gas Elec information center on 02 209 21 90 or on infogazelec.be

Finally, you can also contact the Mediation Service for Energy and lodge a complaint via an online form on mediateurenergie.be. Please note that complaints are only admissible if you have already taken steps with the energy company concerned to find a solution. The latter accept, for example, the reduction of the deposit if you plan to install solar panels. The service is also reachable by email to complaint@mediateurenergie.be, by post to Boulevard Roi Albert II 8 – box 6 – 1000 Brussels, by fax on 02 211 10 69 or by telephone on 02 211 10 60.

Aurore Dessaigne

Rising natural gas and electricity costs have caused energy bills to skyrocket. 2021 showed an electricity price which amounted to an annual average of almost 64 euros per megawatt hour. This year, the amount reaches more than 200 euros. Ditto for natural gas, whose average annual cost was 26 euros in 2021, for around 107 euros per megawatt hour this year. An incredible situation, since you may find yourself paying a statement of a value equivalent to the total amount of your energy bill for 2021… Even though the VAT has been lowered to 6%. But it is not everything. The deposit you may pay “is based on your consumption history, adjusted for normal seasonal temperatures.” Also applied are “the current charges of your distribution system operator, applicable taxes and fees and the price of energy.” This is how you can find yourself paying a deposit almost four times higher than the previous one, without having increased your consumption. And sometimes equivalent – or even higher – to the price of renting an apartment in Brussels. Unaffordable for many households. Then there is one solution: dispute your invoice. If you want to dispute your invoice at ENGIE, for example, you can contact them via the online form, by telephone on 078 35 33 33, by fax on 081 77 44 69 or by mail to ENGIE – Boulevard Simón Bolívar 34 – 1000 Brussels. It is advisable to contest the invoice by registered mail if an amicable settlement is not possible. The company specifies that if an error has crept into your invoice, “we will make sure to find a solution by mutual agreement” . It is important to note that complaints relating to an invoice can be lodged up to 12 months after the due date of the disputed invoice. Similar service at Luminus, which has a dedicated section that you can find on your personal account, or recommend calling your customer advisor. In case you want to compare suppliers, simulate rates, or better understand your gas bill and electricity, you can also go to the brusim.be website, or contact the Gaz Elec information center on 02 209 21 90 or on inforgazelec.be Finally, you can also contact the Mediation Service for Energy and lodge a complaint via an online form on mediateurenergie.be. Please note that complaints are only admissible if you have already taken steps with the energy company concerned to find a solution. The latter accept, for example, the reduction of the deposit if you plan to install solar panels. The service can also be reached by email at complaint@mediateurenergie.be, by post at Boulevard Roi Albert II 8 – box 6 – 1000 Brussels, by fax at 02 211 10 69 or by telephone at 02 211 10 60.Aurore Dessaigne

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