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Delivery of well-being at home - Trends-Tendances on PC

Delivery of well-being at home – Trends-Tendances on PC

Enabling people with loss of autonomy to live at home in the best conditions, this is the mission tirelessly pursued by the Home Services Center (CSD) in Liège.

health and well-being as core business. Family helpers, nurses and televigilance are just a few examples of the wide range offered by the CSD. This non-profit association, member of the Solidaris network and whose branches are present in Brussels and in each province of Wallonia, accompanies elderly, sick or vulnerable people wishing to stay at home. And this in complete safety, while respecting their lifestyle choices and within the limits of personal finances. Even the meal service applies a price proportional to income, which leads more than half of the beneficiaries to pay less than the supply costs.

“We ensure that our services are as affordable as possible for the majority of citizens, in most cases by applying a social tariff, based on the beneficiary’s income”, underlines Laurent Wenric, director general of the CSD Liège.

Caring culture

More than 620 employees for the family support service, 120 nurses for the care of some 20,000 patients, more than 7,000 equipment rentals (medical bed, wheelchair, etc.), more than 13,760 subscribers to the emergency center for emergency calls… Since its creation in 1985, the CSD Liège has grown a lot, collaborating with the CPAS, healthcare providers and other service providers. All this while overcoming imponderable obstacles such as the pandemic.

Remaining in the background, the home sector nevertheless played a decisive role during this period, both for the physical and psychological well-being of the beneficiaries. “Each hour worked is ultimately well-being and sometimes even happiness brought to people who need it”, recalled the managing director in the 2021 annual report.

Certainly, in a structure turned towards others, well-being and benevolence must resonate even in management. It is therefore important to the management of the CSD Liège to treat its employees as well as its “beneficiaries and patients”, that is to say as best as possible. “No matter the number of years spent wearing out the school benches, we offer continuous training to all of our workers. Most of the activities being local, we benefit from a strong culture of mutual aid, such as this was the case during the floods last summer”, explains Laurent Wenric.

Personal issues

With social responsibility as its DNA and daily investments in people, the Centrale de services à domicile claims an inclusive corporate culture based on diversity, bringing together people from all walks of life and of different nationalities.

This raises the inescapable question of the balance between aid and profitability. “The objective is not to lose money and to ensure that the profits of the most profitable activities are reinvested in services that are less so, in order to be able to help as many people as possible”, concedes the DG of the CSD Liège. But the management measures the extent of the societal challenges, in particular the growth in the number of people requiring increasingly complex care, while skilled trades are suffering from a shortage. The non-profit organization’s project is well structured, with a continuous improvement plan, so that strategies to mitigate future risks have already been developed: adapting the level of service, optimizing resources, using technologies.

FRANCOIS REMY

Health and well-being as a core business. Family helpers, nurses and televigilance are just a few examples of the wide range offered by the CSD. This non-profit association, member of the Solidaris network and whose branches are present in Brussels and in each province of Wallonia, accompanies elderly, sick or vulnerable people wishing to stay at home. And this in complete safety, while respecting their lifestyle choices and within the limits of personal finances. Even the meal service applies a price proportional to income, which leads more than half of the beneficiaries to pay less than the supply costs. “We ensure that our services are as affordable as possible for the majority of citizens, in most cases by applying a social tariff, based on the beneficiary’s income”, underlines Laurent Wenric, director general of the CSD Liège. More than 620 employees for the family support service, 120 nurses for the care of some 20,000 patients, more than 7,000 equipment rentals (medical bed, wheelchair, etc.), more than 13,760 subscribers to the emergency center for emergency calls… Since its creation in 1985, the CSD Liège has grown a lot, collaborating with the CPAS, healthcare providers and other service providers. All this while overcoming imponderable obstacles such as the pandemic. Remaining in the background, the home sector nevertheless played a decisive role during this period, both for the physical and psychological well-being of the beneficiaries. “Each hour worked is ultimately well-being and sometimes even happiness brought to people who need it”, recalled the managing director in the 2021 annual report. being and benevolence must resonate even in management. It is therefore important to the management of the CSD Liège to treat its employees as well as its “beneficiaries and patients”, that is to say as best as possible. “No matter the number of years spent wearing out the school benches, we offer continuous training to all of our workers. Most of the activities being local, we benefit from a strong culture of mutual aid, such as this was the case during the floods last summer”, explains Laurent Wenric. With social responsibility as its DNA and daily investments in people, the Centrale de services à domicile claims an inclusive corporate culture based on diversity, bringing together people from all walks of life and of different nationalities. This raises the inescapable question of the balance between aid and profitability. “The objective is not to lose money and to ensure that the profits of the most profitable activities are reinvested in services that are less so, in order to be able to help as many people as possible”, concedes the DG of the CSD Liège. But the management measures the extent of the societal challenges, in particular the growth in the number of people requiring increasingly complex care, while skilled trades are suffering from a shortage. The non-profit organization’s project is well structured, with a continuous improvement plan, so that strategies to mitigate future risks have already been developed: adapting the level of service, optimizing resources, using technologies. FRANCOIS REMY

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